+43 720 500 205
+49 89 2620 12 050
Support
How can we help you?
The HEROSAN Support Team
If there's one thing we're particularly proud of, it's our personalized service. Our support team goes the extra mile every day to provide you with the best personal support, with the highest level of expertise.
Monday to Friday from 08:00 am - 18:30 pm we are available for you personally.
Phone and email
From Austria under +43 720 500 205
From Germany under +49 89 2620 12 050
By email at info@herosan.eu
Would you rather we call you?
Leave us your details and we will call you back at your preferred time!
Via WhatsApp, Facebook or Telegram
The HEROSAN Support Team
If there's one thing we're particularly proud of, it's our personalized service. Our support team goes the extra mile every day to provide you with the best personal support, with the highest level of expertise.
Monday to Friday from 08:00 am - 18:30 pm we are available for you personally.
From Austria under +43 720 500 205
From Germany under +49 89 2620 12 050
Or by email at info@herosan.eu
Would you rather we call you?
Leave us your details and we will call you back at your preferred time!
Important questions
Quick answers to important questions – sorted by topic
Shipping
Your order will be processed and shipped immediately after receipt of payment (please note: if you choose to pay by bank transfer, it may take several working days for the payment to be received).
Our logistics partner is Österreichische Post AG; for deliveries to Germany, DHL, as a partner of Österreichische Post AG, handles the delivery.
- Austria – 5,00€* from 50€ order value the delivery costs are waived
- Germany – 9,90€ from 50 € order value no delivery costs
- Switzerland – 15€ max. weight: 2KG Packages heavier than 2 KG only on Enquiry
- Italian – 15€ max. weight: 30 KG from 100€ order value no delivery costs
- Slovenia– 15€ max. weight: 30 KG from 100€ order value no delivery costs
Payment
3D Secure is a process that provides additional security for online purchases and prevents unauthorized use of your credit card. Our system works with Verified by Visa and MasterCard SecureCode. If you haven't registered yet, you must first activate this process. You can request the 3D Secure code through your credit card company.
You can complete your purchase with a VISA or MasterCard from Austria, Germany, or Switzerland. If payment by credit card is not possible, there may be various reasons for this. Please note that this payment method requires a 3D Secure code. Alternatively, you can also pay in advance, purchase on account, or instant bank transfer.
You will receive our Austrian bank details after your order has been placed.
According to EU Regulation 924 of September 16.09.2009, XNUMX, bank transfers between EU countries are treated as domestic transfers. Please make the transfer as a domestic payment using the account details listed below.
My Account
No! When you create an account with HEROSAN, there are no costs or obligations.
Under "CUSTOMER LOGIN," you can click on "Forgotten password" at any time. After entering your email address, you will automatically receive an email with a new password.
Yes, there is. By signing up for the free HEROSAN newsletter, you'll always stay informed, receive interesting information on current health topics, and stay up to date with promotions and new products.
To edit your data, please log in to your account. Here you can, for example, change your addresses or choose a new password.
Order
You can order directly through the HEROSAN online shop, via chat, email or simply by phone.
Directly in your HEROSAN account. To do this, go to "Login" with your email address and password, and the "My Orders" menu item will be available.
For your optimal shopping experience, your purchases at HEROSAN are linked to a customer account. This allows you to view your orders, add products to your wish list, access the HEROSAN Wiki directly, and more.
The HEROSAN Partner Key is a six-digit number combination assigned to your HEROSAN partner. They can help you choose the best product for your needs.
entoVITAL
- Special digestibility
- Grain free dog food
- Natural ingredients
- Virtually no allergy potential
- Gastrointestinal
- Allergies
- Post-op
- Hard-feeding animals
- Animals with high performance levels
- or the sustainable alternative without antibiotics
In order to avoid having to test all types of meat, insect protein is one of the easiest options. Since a dog's organism is almost certainly not familiar with insects as a food source, you save yourself the trouble of testing other protein sources and can try a protein source that is definitely not contaminated, neither with antibiotics nor with other supplements.
Please note that for allergic dogs, snacks with the same protein source are also provided
Food contains certain nutrients such as micronutrients (vitamins and minerals) and macronutrients (protein, carbohydrates, and fats). Meat serves as a source of protein and fat in feed. Insects provide these nutrients in the same quality, thus making conventional meat obsolete.
TAMACAN
CBD stands for cannabidiol. Cannabinoids are produced naturally in the body. They are important for maintaining physiological balance. Researchers have shown how important CBD is for maintaining normal bodily functions. CBD forms a protective shield for our mental and physical balance.
To preserve the purity of our raw hemp, we use a highly efficient yet gentle CO2 extraction process. This not only improves the quality of the CBD but also preserves a full spectrum of other cannabinoids, terpenes, flavonoids, nutrients, and other antioxidants, such as vitamin E.
CBD isolate is a very pure form of CBD. It is extracted from the hemp plant in the form of crystals. CBD isolates are used in cosmetic products in the EU.
The production of CBD isolates begins in the same way as full extracts. Subsequent purification steps produce the highly pure CBD isolate.
FLINOA
CBD stands for cannabidiol. Cannabinoids are produced naturally in the body. They are important for maintaining physiological balance. Researchers have shown how important CBD is for maintaining normal bodily functions. CBD forms a protective shield for our mental and physical balance.
To preserve the purity of our raw hemp, we use a highly efficient yet gentle CO2 extraction process. This not only improves the quality of the CBD but also preserves a full spectrum of other cannabinoids, terpenes, flavonoids, nutrients, and other antioxidants, such as vitamin E.
Full-spectrum CBD oil contains all the essential natural ingredients of the original plant in their purest form. Full-spectrum CBD oil contains a variety of nutrients such as vitamins, minerals, proteins, fatty acids, terpenes, chlorophyll, fiber, and flavonoids.
CBD isolate is a very pure form of CBD. It is extracted from the hemp plant in the form of crystals. CBD isolates are used in cosmetic products in the EU.
More about HEROSAN
Didn't find a suitable answer?
Our HEROSAN team looks forward to hearing from you and will be happy to help you!
We are here for you:
Monday to Friday 08:00 a.m. – 18:30 p.m
Write us a message
talk to us
Austria: +43 720 500 205
Germany: +49 89 2620 12 050
