+43 720 500 205
+49 89 2620 12 050
Support
How can we help?
The HEROSAN Support Team
If there’s one thing we’re particularly proud of, it’s our personal service. Our support team goes the extra mile every day to provide you with highly competent, personalised assistance.
We are available for you personally Monday to Friday from 08:00 – 18:30.
Telephone and e-mail
Call +43 720 500 205
from Austria or +49 89 2620 12 050 from Germany
Via e-mail at info@herosan.eu
Would you prefer to be called by us?
Leave us your details and we will call you back at your preferred time!
Via WhatsApp, Facebook or Telegram
The HEROSAN Support Team
If there’s one thing we’re particularly proud of, it’s our personal service. Our support team goes the extra mile every day to provide you with highly competent, personalised assistance.
We are available for you personally Monday to Friday from 08:00 – 18:30.
Call +43 720 500 205 from Austria
Call +49 89 2620 12 050 from Germany
Or via E-Mail at info@herosan.eu
Would you prefer to be called by us?
Leave us your details and we will call you back at your preferred time!
Important questions
Quick answers to important questions – sorted by subject
Shipping
Your order will be processed and shipped immediately after we have received your payment (Attention: payment by bank transfer may take several working days to be processed).
Our logistics partner is Österreichische Post AG, for deliveries to DE, DHL as a partner of Österreichische Post AG takes over the delivery.
- Austria – 5,00€*
No delivery costs for orders above €50 - Germany – 9,90€
No delivery costs for orders above €50 - Switzerland – 15€
max. Weight: 2KG
Packages heavier than 2 KG only on request - Italy – 15€
max. Weight: 30 KG
No delivery costs for orders above €100 - Slovenia– 15€
max. Weight: 30 KG
No delivery costs for orders above €100
All prices incl. VAT
Payments
3D-Secure is a method that guarantees additional security for online purchases and prevents unauthorised use of your credit card. Our system works with Verified by Visa and the MasterCard SecureCode. If you have not yet registered, you must first activate this procedure. You can apply for the 3D-Secure Code through your credit card company.
You can complete your purchase with us using a VISA or Master Card from Austria, Germany or Switzerland. If payment by credit card cannot be made, this may be due to various reasons. Please note that a 3D Secure code is required for this payment method. Alternatively, the payment methods prepayment, purchase on account, instant transfer, etc. are available.
You will receive our Austrian bank details after you have placed your order.
According to EU Regulation 924 dated 16.09.2009, bank transfers between EU countries are handled in the same way as domestic transfers. Please make the transfer as a domestic payment using the account details below.
My account
No! If you open an account with HEROSAN, you will not incur any costs or liabilities.
Under “CUSTOMER LOGIN” you can click on “Forgotten password” at any time. After entering your e-mail address, you will receive an automated e-mail with a new password.
Yes. By subscribing to our free HEROSAN newsletter, you will always be informed, receive interesting information on current health topics and stay up to date on promotions and news at all times.
To edit your data, please log in to your account. Here you can, for example, change your addresses or select a new password.
Orders
You can order directly via the HEROSAN online shop, by chat, email or simply by phone.
Directly in your HEROSAN account. To do this, enter your e-mail address and password under “Login” and the menu item “My orders” will be available to you.
For your optimal shopping experience, your purchases at HEROSAN are bound to a customer account. This allows you to view your orders, add products to your wish list, use the HEROSAN Wiki without any detours and even more.
The HEROSAN Partner Key is a six-digit combination of numbers assigned to your HEROSAN partner. He or she can help you choose the best product for your needs.
entoVITAL®
- Especially digestible
- Dog food without grain
- Natural ingredients
- Virtually no allergy potential
- Stomach/Gut
- Allergies
- Post-operative
- Heavily foddered animals
- Animals of high performance levels
- or the more sustainable alternative without antibiotics
In order not to have to test all types of meat, insect protein is one of the easiest solutions. Since a dog’s organism is almost certainly not familiar with insects as a food source, you can save yourself the trouble of testing other protein sources and try a protein source right away that is certainly not preloaded with antibiotics or any other supplements.
Please note that for allergic dogs, the snacks are also provided with the same protein source
Food contains certain nutrients such as micronutrients (vitamins and minerals) and macronutrients (protein, carbohydrates and fats). Meat serves as a source of protein and fat in the feed. Insects provide these nutrients in the same quality and thus make conventional meat superfluous.
TAMACAN
CBD is the abbreviation for cannabidiol. Cannabinoids are produced by the body itself in a natural way. They are important for the physiological balance in the body. Researchers have shown how important CBD is for maintaining normal body functions. CBD forms a protective shield for our mental and physical balance.
To maintain the purity of our raw hemp, we use a highly efficient and at the same time gentle CO2 extraction process. It not only improves the quality of CBD, but also preserves a whole spectrum of other cannabinoids, terpenes, flavonoids, nutrients and other antioxidants, e.g. vitamin E.
CBD isolate is a highly purified form of CBD. It is extracted from the hemp plant in the shape of crystals. CBD isolates are used for cosmetic products in the EU
When producing CBD isolates, we start in the same way as for whole extracts. Subsequent purification steps yield the highly pure CBD isolate.
FLINOA
CBD is the abbreviation for cannabidiol. Cannabinoids are produced by the body itself in a natural way. They are important for the physiological balance in the body. Researchers have shown how important CBD is for maintaining normal body functions. CBD forms a protective shield for our mental and physical balance.
To maintain the purity of our raw hemp, we use a highly efficient and at the same time gentle CO2 extraction process. It not only improves the quality of CBD, but also preserves a whole spectrum of other cannabinoids, terpenes, flavonoids, nutrients and other antioxidants, e.g. vitamin E.
Full spectrum CBD oil contains all the important natural ingredients of the original plant in its purest form. In full spectrum CBD oils there are a variety of nutrients such as vitamins, minerals, proteins, fatty acids, terpenes, chlorophyll, fibre and flavonoids.
CBD isolate is a highly purified form of CBD. It is extracted from the hemp plant in the shape of crystals. CBD isolates are used in the EU for cosmetic products.
More about HEROSAN
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Didn't find the answer you were looking for?
Our HEROSAN team is looking forward to hearing from you and is happy to help!
We are here for you:
Monday to Friday 08:00 – 18:30 CE(S)T
Send us a message
Talk with us
Austria: +43 720 500 205
Germany: +49 89 2620 12 050